1.1 RETURN / EXCHANGE
Returns and exchanges are not accepted due to the unique nature of the product.
1.2 REPLACEMENT
The company is obliged to provide the right to replacement in case the product is proven to be defective or not as stated in the order and only within a period of 14 calendar days from the date of receipt. In this case the customer is obliged to follow one of the following methods:
1.2.1 To contact the e-shop manager by telephone at tel. 210-2510867 or by email at: info@yarns.gr
1.2.2 To make the change at the company's store in Greece (4 Makedonias, Nea Ionia - Attica Prefecture), without any charge.
If the reason for the return is due to a company error, the return cost is borne by the latter. After returning the product, the customer is compensated in full with a corresponding deposit in the bank account.
his account.
1.3 ANALYTICAL RETURN GUIDE TO THE ABOVE SUB-SECTIONS (1.2.1) AND
(1.2.2) CASES
In order to return the purchased product(s), the customer must ensure that:
1.3.1 The product must be in its original packaging and in the same excellent condition in which it was received, together with the retail sales receipt and including the product's special markings (tags).
1.3.2 The return of the product must be made within the exclusive period of 14 calendar days from the date of receipt.
1.4 RIGHT TO CANCEL AN ORDER
Our customers are entitled to cancel an online order, under the very specific conditions below:
1.4.1 In case the online order (checkout) has not been completed, you can cancel the process by pressing the back button on your browser.
1.4.2. In case the online order (checkout) has been completed, please contact our company immediately, so that they can inform you further about the procedure that should be followed. Your order may be canceled provided that it is not
has already been processed by the company.
There is no right to cancel the order beyond the above cases.
